One Year Limited Product Warranty

Who provides the limited warranty

This one year limited product warranty is provided by Anheuser-Busch LLC, having its registered office in 1 Busch Place, St. Louis, MO 63118 (“AB”).

What this limited warranty covers and whom it applies to

The one year limited product warranty only to the PerfectDraft™ machine sold to our first time purchasers. The warranty only applies if the first time purchaser purchased the machine as a consumer to use it for non-commercial purposes within his/her household in the U.S.A.

The warranty applies to the PerfectDraft™ machine as a whole, without prejudice to the exclusions provided for in this same document.

How long this limited warranty lasts for

AB warrants that PerfectDraft™ machine will be free of defects in materials or workmanship under normal home use in accordance with the User Manual for ONE (1) YEAR FROM THE DATE OF PURCHASE.

Be aware that you will be asked for a proof of the date of purchase when requesting warranty service. If not provided, we can refuse the services at our own discretion.

What is included in the limited warranty: replacement or refund as exclusive remedies

If the PerfectDraft™ machine shows a defect in materials and/or workmanship within one (1) year from the date of purchase, YOUR EXCLUSIVE REMEDIES UNDER THIS LIMITED WARRANTY SHALL BE THE REPLACEMENT OF THE MACHINE OR THE REFUND OF THE PRICE PAID, at AB’s sole discretion.

If replacement is considered feasible, AB will replace the defective machine without charge upon its receipt of proof of the date of purchase. The replacement machine may be new or reconditioned and will be shipped within 14 days from the date in which AB received the defective one.

If you receive a replacement machine, your existing warranty end date will be applied to the replacement. This warranty only applies to PerfectDraft™ machines purchased and operated by consumers in the U.S.A.

AB’s sole liability and responsibility hereunder with regard to replacement, is to replace defective PerfectDraft™ machines only, using an authorized service provider during normal business hours. We recommend that you do not attempt to repair the machine yourself, or use a third-party service. In these cases, will have no responsibility or liability for repairs or work performed by a you and/or third parties. If you contact someone other than AB with regard to the defects in the machine and they perform repairs and/or alterations, this warranty will become null and void and you will not be able to access the services we provide hereunder.

If replacing the machine is not feasible in AB’s opinion, the price you paid will be refunded to you within 7 working days from the date in which the product has been returned to us.

Absence of representations outside of the limited warranty - Disclaimer

AB makes no representations about the quality, durability, or need for service or repair of the PerfectDraft™ machine other than the representations contained in this warranty.

What to do if you need warranty service

Before contacting us, please check if the malfunctioning of the machine could be solved through the troubleshooting that can be found in the User Manual and on the PerfectDraft App.

ALL WARRANTY SERVICE REQUESTS SHALL BE DIRECTED TO OUR CUSTOMER SERVICE:

e-mail address: contactus.usa@perfectdraft.com

Phone number: 800-342-5283

Please have the following information ready when you contact us to obtain warranty service:

  • proof of date of purchase of the PerfectDraft™ machine

After contacting the phone number above, you will receive an e-mail indicating the next steps you will need to follow in order to return the machine. Return costs during the limited warranty period will be borne exclusively by AB. You will not be charged for the return of the machine.

Once the warranty expires

AB is under no obligation to provide a replacement of the machine, or any other service, after the warranty period (which is one year from the date of purchase) has lapsed.

Exclusions

The warranty described herein does not cover those defects or damage that are not the direct fault of AB or the manufacturer’s.

There are no warranties which extend beyond the description on the face hereof.

We can only guarantee the proper functioning and lifetime of your machine if you use it with the designated kegs and in accordance with the instructions contained in the user manual provided with the PerfectDraft™ machine.

Any damage to or malfunction of your PerfectDraft™ machine resulting from the use of non-designated kegs may not be covered by this warranty or may result in a service fee if the damage or malfunction is determined to be caused by such use. For information on ongoing maintenance and how to keep your machine functioning properly please refer to your User Manual.

The following is NOT COVERED BY THIS LIMITED WARRANTY:

  • Commercial, non-residential use of the PerfectDraft™ machine, or use of the same which is inconsistent with the user manual or other instructions provided.

  • Packaging, software products and technical data.

  • Damage caused by accident, misuse, fire, flood, acts of God.

  • Repairs, alterations, modifications of the PerfectDraft™ machine not performed by authorized service providers.

  • Cosmetic damage (such as scratches) unless such damage results from defects in materials and workmanship and is reported to AB within 30 days from the date of purchase.

  •  Defects caused by normal wear and tear.

DISCLAIMER ABOUT IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR. Some states and provinces do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.

ADDITIONAL RIGHTS PROVIDED FOR BY LAW

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE, OR BY COUNTRY OR PROVINCE. OTHER THAN AS PERMITTED BY LAW, AB DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE. 

WARRANTY LIMITATIONS

TO THE EXTENT ALLOWED BY LAW, THIS WARRANTY SETS OUT YOUR EXCLUSIVE REMEDIES WITH RESPECT TO THE MACHINE, WHETHER THE CLAIM ARISES IN CONTRACT OR TORT (INCLUDING STRICT LIABILITY, OR NEGLIGENCE) OR OTHERWISE. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED. ANY WARRANTY IMPLIED BY LAW, WHETHER FOR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE, SHALL BE EFFECTIVE ONLY FOR THE PERIOD THAT THIS EXPRESS LIMITED WARRANTY IS EFFECTIVE. IN NO EVENT WILL THE MANUFACTURER AND/OR AB BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, "BUSINESS LOSS", AND/OR PUNITIVE DAMAGES, LOSSES, OR EXPENSES.

THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.



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